Terms & Conditions

The difference is in the details and that’s why our transportation, in the tourism, pleasure and business industry, stand out for their quality and good taste, to offer you an unique experience.

ZERO TOLERANCE POLICY:

F L S US CORP has a zero tolerance policy for intoxication

• Zero Tolerance Means Any Amount of Alcohol
• It’s against the law in Texas or New York for a person under the age of 21 to operate a motor vehicle with any amount of alcohol in his or her system.
• Be Prepared to Lose your rights to be associated with our company
• One set of strict laws applies to adults who have been convicted of DWI, and another set of even harsher laws applies to those under 21 who have been convicted.
• A driver under 21 with any amount of alcohol in his or her body can be charged with driving while intoxicated.

The charge is a class C misdemeanor, and a conviction on a first offense is punishable by:

• A fine of up to $500
• A minimum of 20 and a maximum of 40 hours of community service
• A 60-day driver’s license suspension
• Successful completion of an alcohol awareness program
• An ignition interlock device
• A second conviction can lead to a 120-day license suspension.
• A third offense is punishable by a 180 day license suspension and a possible six-month jail sentence if the individual is 17 or older.
• Other sentencing requirements would also apply, including a fine of up to $2,000.

ADA POLICY:

ADA COMPLIANCE STATEMENT:

FLS US CORP will meet and exceed all ADA requirements. FLS US CORP is fully committed an accessible transportation system that provides equal access for all Americans and prevents discrimination against persons with disabilities.

WHEEL CHAIR POLICY:

Wheelchair accessible vehicles will be provided upon request

How to Report a Complaint

Code Compliance Services

Additional

• Neither FLS US CORP, nor any of its subcontractors or affiliates, shall be liable for or assume any liability or responsibility whatsoever for any lost or misplaced personal property or any other item left in a vehicle.
• In no event will FLS US CORP, or any of its subcontractors or affiliates be liable or responsible for damages of any kind caused by any delay in performance or failure to perform, in whole or in part, any of their obligations in connection with the services, where such delay or failure is due in part to fire, earthquake, weather, traffic, road construction, strikes, government sanctioned embargo, flood, act of God, act of war or terrorism, act of any public authority or sovereign government, civil disorder, delay caused by any air or ground passenger carrier, or any other circumstances beyond the reasonable control of FLS US CORP, its subcontractors or affiliates.
• FLS US CORP does provide child safety seats but does not install them. Parents and guardians of children traveling in FLS US CORP vehicles are responsible for providing and installing child safety seats in accordance with state and federal laws.
• The following items are prohibited from FLS US CORP vehicles: alcoholic beverages, glass containers, smoking, firearms, explosives and fireworks.
• You confirm that you have read our privacy policy. which can be found on the FLS website), and agree that the terms of such policy are reasonable and satisfactory to you.

Privacy Policy

Please contact privacy@fls.limo for a privacy policy.

.) FLS US CORP  requires a major credit card to process reservations. The total cost of service is to be collected at the beginning of service. Overtime will be billed at the prevailing rate. All overtime will be billed in 15 Minutes increments. Client waives any and all claims of liability, loss, injury, damage, or theft. No hanging out of the sunroof is permitted. Doing so will result in immediate termination of service and no refunds will be provided. Smoking is also not allowed in the limousines. Client agrees to maintain full legal behavior during the time of service.

2.) MULTIPLE STOPS OR DESTINATIONS:

Stops during your service should be prearranged before the service starts. Due to the size of our vehicles our drivers need to know all stops in advance. These precautions are for the safety of each passenger as well as the vehicle. Unscheduled stops are at the driver’s discretion. All pricing are based on original total mileages, destinations and stops. Please call the office or email us travel@fls.limo to get pricing for adding any extra stops or adding more miles after booking your reservations.

3.) AIRPORT OR POINT TO POINT TRANSFERS: 

Additional charges may occur for waiting time. There is no extra charge for the first 15 minutes of delay. After 15 minutes there is an extra $1.00 charge for every minutes of waiting. For all arriving flights, meet your driver at the curb, unless you have already made plans to meet the driver at the baggage claim area (only for Sedan’s and SUV’s). If you are arrived at the airport and did not get contacted by the driver due to an error for example of phone number on reservation and to avoid a no-show fee please do not leave the airport before calling the office for assistance. The number is: 888-270-0098.

An extra $25.00 surcharge will be applied to any trip between the hours of certain hours and designated holidays and surcharges are applied to your trip during arrangement of your trip using our site or more than 24 hours of pickup time for manual updates as sometimes our website may not display accurate pricing for surcharges, stops, tolls, waiting time.

We will check your flight status at no additional charge. However we are not responsible if your flight is delayed or if you arrive early. The client is responsible for setting their own scheduled pick up time, taking into account customs, baggage, airline delays etc. Any extra over time charge due to clearing customs, baggage claims, waiting for other flights , to meet friends or spending time at the Airport will be charged at $1.00 per minute after 30 minutes of flight landing and 1 hour of international flights with free waiting time.

Point To Point pickup and drop offs will incur of waiting charges by $1.00 per every minute after 10 minutes have passed from your scheduled pickup time.

4.) MAXIMUM CAPACITY:

Drivers are not authorized to exceed the number of passengers stated on your contract. This is in violation of state law and insurance guidelines.

Client accepts full liability for client, client’s guests, and/or client affiliations. Client is responsible for any and all damages to the vehicle. The starting minimum charge for the damages will be as follows: $300 vomiting, $180 each cigarette burn, $100 gum/glitter on the carpet, $400 each broken/missing glass.

FLS US CORP cannot be held responsible in any way for traffic conditions, flight delay, mechanical difficulty, or any other unforeseen circumstances.

5.) CANCELLATION POLICY:

a.) Client authorizes FLS US CORP  charge the credit card on file at the time of booking or the day of service and agrees that if service is canceled for any reason prior to or during the service that no refund will be issued, no exceptions.

b.)Cancellations 24 past hours prior to the service date and time 75% of the entire amount will be refunded for point to point trips.

c.)Cancellations 10 past hours prior to the service date and time 75% of the entire amount will be refunded for airport transfers.

c.) Cancellation 24 hours prior to the service date and time 75% of the entire amount will be refunded for hourly service.

d.) Cancellation with in 72 hours of service date 100% of the entire amount no matter the trip type.

d.) If service is terminated early, no refund will be issued, as all fees are deemed earned when paid.

e.) We are not responsible for act of God. Including but not limited to, venues being closed that our clients are traveling to, flight cancellations, airline policies or delays, intra-government travel restrictions.

All online reservations must be made at least 48 hours prior to the pick up time.

For shorter notices please call our office at: 888-270-0098.

6.) UNSAFE & DANGEROUS ROADS: 

FOR THE SAFETY OF THE PASSENGERS, DRIVERS, WE WILL NOT GO ON ANY DANGEROUS ROADS.

SUCH AS: ONE WAY ROADS, WINDING ROADS (ZIG ZAG ROADS), STEEP ROADS, DIRT ROADS, HILLS, CLIFF AREAS, ETC.

7.) PRICES ARE DUE TO CHANGE AT ANY NOTICE: 

Prices may vary during special events such as New Years Day, New Years Eve, Prom, Winter Prom, Busy Days, Holidays, Peak Periods and Long Distance. All special pricing cannot be combined with any other coupons or promotional codes. Some restrictions may apply.

8.) EXTRA CHARGES AND MISCELLANEOUS:

a.) Prices are based on date, time, distance, fluctuation of trips including natural disasters.

b.) STC charge

c.) Long distances will be added additional gas surcharge, please contact office.

d.) Customer is responsible for tolls for pickup drop offs in NYC, New Jersey, Airports and Dallas roadway tollways are excluded from billing but Dallas airport parking including entry exit charges are added manually. All tolls are added manually online pricing will not include tolls, parking, stop fees.

e.) Please purchase your parking pass for any special events in advance to secure the parking space for your Limousine.

f.) Please call our office for your the Limousine length or booked vehicle size.

9.) TRANSFERS AND POINT TO POINT:

All one way trips such as airport or any other transfers must be booked under Airport (From/To) for correct mileage charges dates, and time of pickup.

10.) SATURDAY RESERVATIONS REQUIRES 4 MINIMUM HOURS:

Prom season & New Years Day, require 6 hours minimum and for pricing please call our office. This rule will apply for Online and office Booking.

11.) SMOKING & FOOD:

Smoking or food/eating is not permitted inside any of the vehicles in our fleet at any time.

12.) ALCOHOL POLICY:

No alcoholic beverages will be stocked or permitted in vehicles with passengers under the age of 21 without a legal guardian present. Consumption of alcohol by a minor is never tolerated under any circumstance. Alternative beverages are available upon request for additional cost.

13.) LIABILITY: 

Company shall not be held liable for late arrival caused by, but not limited to, traffic congestion, mechanical breakdown, incorrect pickup and drop-off information, acts of nature, or circumstances beyond company’s control. (2) Company does not guarantee the outcome or results of any trip, including client’s enjoyment, having fun, getting to a destination on time, the location of a celebrity’s home, getting in at any event or place, being parked or dropped off at the front entrance of a place/event, etc. Company further cannot guarantee provision of multilingual drivers. Additionally, company does not guarantee that the vehicle’s heater and air conditioning will work properly. (3) Should company for any reason incur any liability, its liability shall not exceed the amount of the fare Company received from client.

14.) DRUGS/SMOKING:

No possession, sale or consumption of any type of narcotics or illegal drugs is permitted. Violations will result in immediate termination of contract and services and forfeiture of all paid deposits and fees for service.

15.) LOST ITEMS/BELONGING:

While we are happy to let you bring compact discs, videotapes and other personal items, Alliance Limousine  does not take responsibility for items that are left in the vehicle during or after completion of the limo rental service.

16.) QUOTE & BOOKING:

All vehicles are quoted subject to availability at the time of booking. Rates are subject to change without notice of 24 hour from pickup date and time. A deposit of 25% to 50% of the total amount may be required at the time of booking and is nonrefundable if trip type not cancelled according to our cancellation policy.

17.) AVAILABILITY:

FLS US CORP  reserves the right to change the vehicle the color of the vehicle at its own discretion, if the original vehicle requires service, not safe to be on the road, has been in any accidents or not available.

18.) LIABILITY: 

(1) Company shall not be held liable for late arrival caused by, but not limited to, traffic congestion, mechanical breakdown, incorrect pickup and drop-off information, acts of nature, or circumstances beyond company’s control. (2) Company does not guarantee the outcome or results of any trip, including client’s enjoyment, having fun, getting to a destination on time, the location of a celebrity’s home, getting in at any event or place, being parked or dropped off at the front entrance of a place/event, etc. Company further cannot guarantee provision of multilingual drivers. Additionally, company does not guarantee that the vehicle’s heater and air conditioning will work properly. (3) Should company for any reason incur any liability, its liability shall not exceed the amount of the fare Company received from client.

19) CHANGES: 

(1) Any changes to client’s original order and to client’s original specifications shall be subject to additional charges where appropriate. Therefore, should client request an increase in the duration of service, additional charges shall apply. Changes to the pick up location may also be subject to a rate increase. Other changes, such as the number of passengers, destination, etc. will also be subject to additional fees. Where applicable, overtime rates shall be billed based on the listed basic charge. Should client opt for a decrease in the duration of service, reduce the number of passengers accompanying client during the trip, or request to be driven to a shorter destination, the basic original rates shall still apply and client shall be responsible for payment of the originally stipulated charges. (2) Client shall pay the full amount for the reserved number of hours and days even if client uses company’s services for less time and days, or even if client does not use company’s services at all. Client agrees to pay the minimum number of hours set by company or client in advance, whichever is higher. Should client, for any reason, not be able to use the vehicle for the entire period of the contract, client shall be liable for payment in full for the amount of time the vehicle and company’s services were used. (3) Company’s fare is based on an hourly rate and mileage. Therefore, if client is unable to use the vehicle & company’s services for the entire agreed period of time due to traffic delays or any other reason, client shall still pay for the originally stipulated hours and mileage. (4) Company’s rates are subject to change without notice. (5) All parties shall and must resolve all arising disputes or claims in the court of Los Angeles county in the state of California. (6)  No company employee, chauffeur or representative can modify any part of this contract.

20.) VEHICLE: 

The specifications of the vehicle provided to client are listed on the reverse of this agreement. The vehicle was thoroughly inspected by company’s management and chauffeur prior to commencement of service. Client shall inspect vehicle prior to boarding. If any damage(s) exist(s) on the vehicle, client shall note the damage(s) on the front side of this agreement in the indicated space. If client does not notice any damage, the indicated space shall remain blank. Should client have noted any damage(s) in the space indicated, client affirms that by using company’s service, client has judged the damage(s) to be negligible and no impediment to the delivery of services by company. Client understands that the vehicle will be re-inspected by company’s chauffeur and management immediately upon return to the base. Should any new damages not shown in the space indicated appear on the vehicle upon re-inspection, client will be fully responsible for such damages. Accordingly, client will be charged for any repairs or significant and excessive cleaning costs incurred by company. The decision as to unusual wear and tear or damage of the vehicle interior and body shall rest solely with company. Company shall make every effort to provide a vehicle that is identical – in terms of model, size, color, etc. – to client’s request. However, company does not guarantee that an identical vehicle will be available for client’s use, and shall not be liable if an identical vehicle is not available on the date of service. Company does not guarantee the year, color, passenger capacity, model, type dent-free, & brand of vehicle. Company will, at its discretion, dispatch a vehicle subject to availability on the day and time of service.

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